Cancellation & Rescheduling Policy

Cancellation & Rescheduling Policy:

At Fox Cleaning, we understand that plans change! Because our team schedules and reserves time specifically for your home, we require notice for any changes to your service.

Advance Notice (48+ Hours): You may cancel or reschedule your service free of charge, provided you give us at least 48 hours’ notice.
Late Cancellation (Less than 48 Hours): If you cancel with less than 48 hours’ notice and do not reschedule, you will be charged 50% of the scheduled cleaning cost.
Rescheduling Fee (Less than 24 Hours): If you request to reschedule your appointment with less than 24 hours’ notice, a $10 rescheduling fee will apply.
Same-Day Cancellation / Lockout (Less than 24 Hours): If you cancel within 24 hours of your appointment—or if our team arrives and is unable to enter (e.g., key/code issue, home not ready)—you will be charged 100% of the scheduled cleaning cost.

Satisfaction Guarantee: If any area of your home was missed or not cleaned to your satisfaction, please notify us within 24 hours of your service.
Service Re-Clean: We will gladly return to your home to inspect and re-clean the specific area(s) in question at no additional charge.
Exclusions: Re-cleans are not provided for areas that were unaccessible due to clutter, lack of power/water, or restriction of entry during the initial visit.